There has been recent criticism of the Select Registry/SynXis partnership, an alliance that will enable Select Registry to offer online reservations on their website and SynXis to provide optional Global Distribution System (GDS) reservation services to Select Registry members. 

RezStream believes that some of this criticism is misleading and biased.

The agreement between Select Registry and SynXis does not require any Select Registry member to exclusively use SynXis as their online booking engine; nor does the agreement mandate that Select Registry members sign up for the optional SynXis GDS services or use the SynXis booking engine on their…

One of the most frequent inquiries at the RezStream billing department is disputes over GDS cancellations.  What properties need to understand is if a guest wishes to cancel, they must do so by way of the original site of the booking or your property will still incur the GDS $15.50 per booking fee.  If the guest calls your property directly to process a cancellation instead of cancelling through the original portal of the booking, and the cancellation is entered into your desktop software, the original booking agent (InnLink & RezStream) will have no knowledge the cancellation occurred and…