Denver is experiencing severe blizzard conditions. As a result, the office is going to be closed on Friday, February 3rd. We will still provide support services for emergency situations. RezStream will reopen for busines during regular business hours on Monday, February 6, 2012 at 8 AM MST.

We apologize for any inconvenience as a result of these severe weather conditions.

Thank you,

The RezStream Team

The importance of creating backups for RezStream Professional and your computer system.

The average desktop personal computer (PC) has a functional lifespan of roughly two to five years.  This duration greatly depends on the type of system purchased, advances in hardware components, and changes in the software that is run.  In the case of a PC used in the lodging industry, the lower end of this estimate is probably more accurate due to the long hours of day-to-day use.  Other factors that can attribute to a shorter lifespan are extreme heat and humidity, conditions that RezStream’s coastal and…

There are many shortcuts built into RezStream Professional property management software that may not be readily apparent to even the most experienced user.  In this installment of RezStream Support Tips, we will demonstrate the ability the software user has to view the history and changes made to a specific invoice as well as changes and activity in the system as a whole.

A commonly used term in the information systems industry is “GIGO,” or Garbage In Garbage Out.  In other words, inaccurate information entered into a system equals inaccurate reporting.  The first step in being able…

View the video in USA Today about Kathy Standage and her challenges with starting a new business in today’s difficult economy.  Kathy opened Exclusive Vail Rentals, a property management company in the Vail Valley, which offers high-end luxury vacation homes and condominiums rentals.  She chose RezStream as a solution provider for her property management software, online reservation booking engine, and Internet marketing services.

Exclusive Vail Rentals offers one to more than five bedroom Vail vacation rentals, many of which are…

To take advantage of the many features within RezStream Professional, the best way to now bill a travel agent is to utilize the new split billing and direct billing features under the Contact Invoice History area on the Contact Data screen.

Create a new travel agent contact, for example “Expedia,” in your database:

1. Go to the Contact Data screen.
2. Click on Add New Contact in the top-left corner on the toolbar.
3. At the New Contact Record screen, enter Expedia in the Last Name field and click Save.
4. Back on the Contact Data screen for the new Expedia contact, go to…

RezStream consistently provides updates to RezStream Professional, our reservation software.  Over the past year, RezStream has added various new and enhanced features to its property management software.  Current information about RezStream Professional’s newest features and updates can always be found at the RezStream website’s release notes.  Following every software update, it’s typical that RezStream support receives questions from RezStream Pro users about changes to the software and how to best adapt to the updates.  Our support staff is using the RezStream website blog to provide you with information on how to best utilize…