Using the Program FAQs
- "Problem with database connection" error.
- Cannot print reports or invoices
- How are taxes calculated?
- Can I use RezStream on an alternative operating system?
- Miscellaneous Information
"Problem with database connection" error
- Confirm that each computer on the network has the same version of the program installed.
- If the error is occuring on only some computers on the network, but not all, confirm that the affected computer(s) can access the network database. This can be confirmed by going to Start > Network Places. Open the folder that contains the database (typically called "RezStream on SERVERNAME" where SERVERNAME is the name of your server computer.
Cannot print reports or invoices.
This is related to some data corruption within the database.
- Close RezStream on each machine that it is on. Go to the Server and open our file repair Utility. Start>Programs>RezStream>RezStream File Utility. Wait until it says "ready" on the bottom of the box that appears. (Above the close button.) Then go to: File>Repair File. It will tell you if the repair is successful near the bottom of the screen.
- Close the utility screen.
- Re-Open RezStream and try to print an invoice. Right click on any reservation and choose: Print Invoice.
Taxes are calculated daily and each individual component tax is rounded to the nearest penny each day.
It must be done this way because lodging is calculated daily (night audit etc.). As a result, the taxes must be calculated daily as well.
They must each be calculated individually because if they were not, we would have partial cents being carried around in the database which can be problematic.
Below is an example of how taxes are calculated.
UNIT 1
| State | 7.50 | 282.00 | 21.15 | 21.15 | Even |
| County | 4.00 | 282.00 | 11.28 | 11.28 | Even |
| SRIA | 0.40 | 282.00 | 1.128 | 1.13 | Up |
| Processing | 3.10 | 282.00 | 8.742 | 8.74 | Down |
| TOTAL TAX | 42.3 | 42.30 |
UNIT 2
| State | 7.50 | 453.33 | 33.99975 | 34.00 | Up |
| County | 4.00 | 453.33 | 18.1332 | 18.13 | Down |
| SRIA | 0.40 | 453.33 | 1.81332 | 1.81 | Down |
| Processing | 3.10 | 453.33 | 14.05323 | 14.05 | Down |
| TOTAL TAX | 67.9995 | 67.99 |
In unit 2 we can see rounding errors due to the specific rate being charged in the unit combined with the various tax percentages.
Other units calculate true to the penny because of the rate and tax combos either calculating exactly to a penny or because two taxes round up and two round down.
If each of the individual taxes multiplied by a given rate came out to $5.0049 you can see how the calculated tax would be 20.0196 but the rounded calculation would be 20.00 since 5.0049 always rounds down to 5.00.
The state or other taxing agency understands that rounding errors exist and are only concerned with the overall total taxable sales and the overall total tax collected. These we track to the penny in every case.
Fractions of.00 through .49 are rounded down and fractions of .50 to .99 are rounded up as per standard rounding practice. Some may be a few pennies high or a few pennies low per day depending on how many taxes are involved in the calculation and the rate being charged but the overall totals should come out nearly even based on averages.
- A Printer must be installed to use RezStream. If you do not have a physical printer, then you can use a "virtual" printer such as the Microsoft Document Image Writer.
- Network Systems must all use the same version number of RezStream. (Help>About)
- If you are using a network, make sure the refresh interval is set to 30-40 seconds. To set this go to the Reserve Day Screen and select File > Network Refresh.
