Effective October 1, 2004 , all Guest Tracker (GT) products were retired by RezOvation, LLC. Since that time, RezStream separated from RezOvation - see RezStream/RezOvation FAQ. We understand there will be many questions regarding this decision. Please consult our FAQ below. There have also been many misconceptions about what this means for current Guest Tracker users. Please click here to learn more.
Guest Tracker Product Retirement FAQ
With so many Guest Tracker users, why discontinue the sales and support of Guest Tracker products?
I am a current Guest Tracker user. What are my options?
How do I upgrade to RezStream Professional?
What products will be discontinued?
I want to continue to use Guest Tracker. What do I need to know?
What does it cost to upgrade to RezStream Professional?
Will RezStream provide future maintenance releases for Guest Tracker products?
If I have a technical question about Guest Tracker and do not have a support contract how do I find an answer?
I have a question that was not listed here. How can I get an answer?
Q. With so many Guest Tracker users, why discontinue the sales and support of Guest Tracker products?
A. Because of its older programming platform, Guest Tracker products are increasingly incompatible with newer Microsoft operating systems and some hardware devices such as printers.
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Q. I am a current Guest Tracker user. What are my options?
A. You may use Guest Tracker as long as it continues to work on your existing computers. If you are a Guest Tracker 3.5 customer you will also be able to receive unlock codes as needed.
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Q. How do I upgrade to RezStream Professional?
A. We have made the transition between the products as simple as possible and most Guest Tracker data can be transferred directly into the RezStream Professional by using our free Conversion Wizard. For more information regarding upgrades, contact our Sales Department at: (866) 360-8210 or e-mail sales@rezstream.com.
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Q. What products were discontinued?
A. All Guest Tracker software product versions including:
- Guest Tracker 2.0
- Guest Tracker 2.1
- Guest Tracker 2.1.7.5
- Guest Tracker 3.0
- Guest Tracker 3.1
- Guest Tracker 3.1.2.2
- Guest Tracker 3.5
- Guest Tracker 3.5.1
- Guest Tracker PDA Module
- Guest Tracker Web Availability Module (WAM)
Q. What does it cost to upgrade to Guest Tracker 3.5 or to RezStream Professional?
A. Please see our pricing page for details.
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Q. Will RezStream provide future maintenance releases for Guest Tracker products?
A. The final version of Guest Tracker is version 3.5, which was released early in 2003. There are no newer versions available.
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Q. Why should I upgrade from Guest Tracker to RezStream Professional?
A. Because RezStream is written in a newer programming language, we can keep RezStream compatible with the rapidly changing world of technology. RezStream has many features not found in Guest Tracker and future releases of RezStream Professional will incorporate even more Guest Tracker features, in addition to numerous other software enhancements.
Key RezStream benefits of upgrading include:
- Guest Tracker data that is converted into RezStream Professional will be more stable and better protected. RezStream's database structure guards sensitive credit card numbers and features a newer, more stable database format than Guest Tracker.
- RezStream Professional allows for real-time credit card processing, provides visual reservation tools that save you time, special group reservation options, and much more.
- RezStream Professional links seamlessly to our new RezStream Booking Engine to offer even more options and greater flexibility for guests who wish to book online from your website or the Global Distribution System (GDS).
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Q. If I have a technical question about Guest Tracker and do not have a support contract how do I find an answer?
A. We will continue to offer free access to:
FAQs - All of the most commonly asked questions about Guest Tracker.
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Q. I have a question that was not listed here. How can I get an answer?
A. Our sales team will be happy to answer any of your questions. They can be reached at: 866-360-8210.
Guest Tracker is a TM of RezOvation, LLC
RezStream is not affiliated with, connected to, sponsored by, or endorsed by RezOvation.
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