Call accounting software for hotel reservation system software.

Call accounting software allows businesses to track customer phone calls and their associated charges when calls are made from phones located anywhere at their property. Hotels often use call accounting software to track phone calls made in guest rooms and to assign monetary charges for customer billing purposes.

Within RezStream Professional, there is a call accounting module that allow a business to track phone call details and transfer phone charges to guest invoices.  To make this RezStream Professional module functional, a business must have call accounting software in place and purchase the RezStream “External Posting Link,” an add-on module that transfers call information (number dialed, duration of call and cost of call) from the existing call accounting software directly into RezStream Professional customer invoices.

If your business does not currently own a call system, RezStream has a preferred software vendor relationship with Resource Software International (RSI).  RezStream has worked with RSI to create a comprehensive call accounting software program that has a built-in link to RezStream Professional, which eliminates the need for the External Posting Link.  This product, called SHADOW CMS, tracks all customer phone calls including long distance, local, international, internal and misdialed calls.  SHADOW CMS provides the means to track and cost customer phone calls.  Businesses may then attach their own mark up and surcharges as needed.  SHADOW CMS allows for instantaneous customer billing for hotels, motels and resorts. SHADOW CMS provides all the necessary tools for check in, check out, mark ups, surcharges and posting to RezStream Professional.

Call RezStream at 866-360-8210 for a free analysis of your current call accounting system or to purchase one of our two call accounting linking solutions.
Call Accounting Pricing