As we get closer to the launch of the RezStream Cloud reservation software, we’ve been working on answering common client questions about it, so we thought it’d be best to do a FAQ series on the Cloud PMS.
1. Why should I consider upgrading to RezStream Cloud?
Upgrading to the Cloud allows you to access your business at any time from any device. No longer do you need to be in the office to see what’s happening at the property, simply login to your account on your laptop, tablet, or smartphone. Check out the other benefits of a Cloud-based software here.
2. How much will it cost?
After thorough research on the lodging industry, we’ve set our rates at a competitive but economical $9 per room per month. There is a floor of $90/month and a ceiling of $450/month. The rates include RezStream Cloud, unlimited online bookings, business hours technical support, mobile booking engine, unlimited gift certificates, and unlimited users. Our existing RezStream Professional customers will not have to pay an upgrade fee..
3. When will the Cloud PMS be available?
Unfortunately for all of us we haven’t done the best job at predicting the future with the release of RezStream Cloud. Being that we’ve never built a Cloud version of a reservation software before it’s proven difficult to estimate milestones for certain features and predict a launch date. We feel comfortable announcing the product will be available before the end of 2014 and our programming team remains dedicated to developing a quality product and we're working attentively to the needs of our clients as it concerns the release date. Hang tight, it’ll be worth it.
4. What happens to my historical data from RezStream Professional?
Your data including rooms, rates, taxes, contacts, invoices, and even advanced bookings will convert to the Cloud-based software. You’ll easily upload your current data to us and your Cloud-based version will be populated with the historical data. By law, we cannot transfer credit card data from your current version of the software to the Cloud. We’re setting this up to be as smooth of a transition as possible.
5. What training will I receive upon setting up my account?
In the past, we did one-on-one training sessions with each property, but to make efficient use of everyone’s time we’ll be hosting online classroom type trainings via the GoToMeeting platform. We are not discontinuing one-on-one trainings and those will still be available should you prefer that type of training. These online trainings will be coupled with a thorough help file, an online knowledgebase, and quick and easy training videos. Our focus on this software is usability and from testing we’ve found the learning curve is minimal. We’ve built this software for you based on your feedback over the years and we’ll work with you to train you on the software however you’re comfortable.
Thanks again to everyone who has provided feedback and suggestions over the past few months as we move through testing and for your patience as we work toward releasing the Cloud-based reservation software. Stay tuned for our next Cloud FAQ blog!