Contactless Check-In

Introduction

As businesses reopen after Covid-19, hoteliers will need to adapt to the new reality. That includes minimizing physical contact and encouraging social distancing between guests and staff. rezStream has partnered with Akia to enable a new contactless solution to meet the immediate and overwhelming demand from lodging properties to provide contactless check-in. By communicating with guests over SMS text message, rezStream customers can now ensure their guests feel safe, comfortable, and confident during their upcoming travel.

How it works

This is truly a “set it and forget it” feature within rezStream Cloud.  Utilizing rezStream Cloud’s enhanced reports, you can automatically send guest arrival information to Akia’s platform. By signing up with Akia’s new Registration Card product (a small fee applies), Akia will send the necessary registration forms to your guests via text messages. Your guests will be able to view, complete, and digitally sign the forms on their smartphones prior to arrival. This way properties minimize the time guests spend idling at the front desk while maintaining exceptional customer service. It is THAT simple!

For step by step instructions, follow the steps in our knowledge base article located here: https://support.rezstream.com/Contactless-Check-In