Testimonials

Testimonials

Home / Testimonials

We’re confident our hotel reservation software and complementary marketing and website design services will exceed your expectations but we might be slightly biased. Take the word of your peers and fantastic innkeepers we’ve had the pleasure of working with on what we offer with our client testimonials.

5 41

I wanted to thank you for the level of service provided to us these past two days in making our conversion from RezOvation happen so quickly.  With the fear of losing historical data, your company provided us with a measure of much-needed peace of mind in making the conversion.  Both of us have worked in software companies and understand how challenging it can be to make last minute changes to a workflow and schedule, thus we appreciate your efforts all the more. Please thank your teams for all the work done on our behalf to convert our historical data.  We look forward to a great relationship with RezStream in the years ahead. 

- The Inn On First, Napa, CA

Mahalo, you guys have lived up to your promise! Support from Tech team was everything promised and the setup team also was great considering that we did this real quick. We are pleased with our change to Rezstream, as we had received feedback from other Maui users and they spoke well of you guys. I met Shon on the phone and talked a few times and I told him I was not happy with the PMS system from Homeaway and that we did not receive support. He assured me that it would not happen with RezStream. More importantly, my team was really happy with all transaction and support. "They were quick and helpful," Promise kept!! We look forward to a long and productive relationship. Mahalo nui loa!!

- Taitano, Napili Surf Beach Resort

I would like to thank personally Tom and Lyles to make this happen. Overall from Booking Engine to Website Design and to the customer service is superb. Quick response to any questions and I highly recommended Rezstream to all hoteliers out there! One more thing, they listen to their client's ideas and make it happen.

- The Kern Lodge, Kernville, CA

I am very excited with the new web site. You really did an amazing job, and that’s why I tell Josh he can always have other properties call me if they are thinking about doing business with Rezstream.    

- North Shire Lodge, Manchester, VT

That’s what I like about Rezstream – I keep learning to be better even though I’ve been at this for 18 years.

- North Shire Lodge, Manchester, VT

I wanted to send a thank you note as a follow up to the call I had with Tom. He was very helpful and gave me a very efficient overview of the back-end of RezStream website management. I greatly appreciate his manor and helpful attitude. Thank you Tom and Melanie for the support!

- Seagate Hotel, Vieques, PR

Working with RezStream was the easiest part of this entire process of establishing an on line booking capability and credit card transactions. 

- Antrim Streamside, Livingston Manor, NY

It is nice to know that you want our feedback and always working on improving the software that is what I really appreciate. Things always are changing and you need to keep up with us crazy innkeepers.

- Franklin Victorian Bed & Breakfast , Sparta, WI

Thank you again for providing a wonderful product for our property and always making my staff and I feel important. We sincerely appreciate that!

- Hale Napili, Lahaina, HI

I just love the functionality, feel and design of RezStream Cloud! It is very user-friendly, especially when taking credit card information and making payments, what a breeze! It actually makes working with groups fun! Back to work now!!!

- Saratoga Inn, Langley, WA

This is a much welcomed upgrade by everyone. The best part so far is that every staff member (ages 22-68) has been able to learn the system with ease and they enjoy using it.

- Royal Anchor Resort , Old Orchard Beach, ME

I wanted to let you know that the system works great! Having everything in one place is so efficient and helpful.

- Happy Landing Inn, Carmel, CA

Over the years I have dealt with your support team several times and always found them super skilled, friendly and very prompt.  Lately it’s been Wendy, Kyle and James, all great to work with but it seems James always goes the extra mile to help. Having a problem is not my favorite thing but your team makes it bearable. 

- Captain Stannard House

Thank you for your help and I would not hesitate in a minute to recommend RezStream to other Inns.

- Strong House Inn, Vergennes, VT

I LOVE LOVE LOVE the re-book button!!!!!! Thanks so much!!!

- Geiger's Trails End Resort, Deer River, MN

I wanted to let you know that I REALLY like the RezStream Cloud Season Wizard! I have been updating rates on various platforms for 15 years and the Season Wizard has saved me the most time and headaches. Before we migrated to RezStream Cloud, I wasn't sure if I should update rates and seasons before or after the migration.  I am glad I waited for the migration -  I saved a lot of time and I was able to verify my updates quickly and easily. Thank you for this awesome tool!

- Jack Daniels Motor Inn, Peterborough, NH

Rezstream customer service is outstanding. In 6 years I have never had anything but A+ service. William is a permanent member of the Hall of Fame and Wendy is the latest addition.

- The Lake Motel, Lake George, NY

As a long term RezOvation customer who switched over to RezStream, we look forward to this next step with RezStream Cloudand their internet marketing services.

- The Lodge at Jackson Village, Jackson, NH

Front desk staff is going to be thrilled!  Thanks for making it easier to process check-in's.  I love how proactive Rezstream is!

- Ballard Inn, Ballard, CA

With WIX, I would target a phrase with a page but a Google search would never rank the specific landing page I'd built. I'm having much more success with the TCMS platform when it comes to actually seeing my changes quickly effecting search results. It seems like Google like this site better. I do see all of my fringe targets working as I'd hoped it would. Coincidentally, my Google My Business listing seems to be doing much better since I changed my website over.

- Golden Anchor Cabins, Dryfork, WV

I want to compliment you on a dashboard that provides an excellent user experience that is also practical from an operations perspective.
Dashboard on steroids, that should be the norm for all PMS software.

- Home Hotel

The dashboard area that now has this beautiful reservation information and also an area for shared notes, which we use frequently, and a tasks section, and the amazingly important recent booking engine activity section, gives RezStream the most interactive and most useful dashboard of any PMS software I have looked at.

- Home Hotel, Lava Hot Springs, ID

I LOVE THE CLOUD UPDATES!  THANK YOU!  :) 

- Channel House, Depoe Bay, OR

EXCELLENT update to the Dashboard. A big time saver and clear picture of all the right things.

- TaylorHouse.com, Boston, MA

The re-design of my website fulfilled all my expectations. The team who worked with me were very sensitive to my suggestions and a delight to work with. Their professionalism shows in the quality of their workmanship.

- Flowers and Thyme Bed and Breakfast, Lancaster, PA

RezStream has done a fabulous job. The web design team worked with us to get everything the way we wanted it and we've been called perfectionists. We appreciate RezStream's 'let's find a way' attitude and their amazing design team.

- Heart of Telluride, Telluride, CO

The Mauian Hotel has a new website and online booking engine that RezStream developed for us. The results have been excellent! Our room revenue has been much better than we expected. Since we got the new RezStream website, online booking engine reservations have improved significantly. We are very pleased with RezStream.

- The Mauian Hotel, Napili, Maui, HI

The RezStream marketing department has been instrumental in the growth of Solitude Cabins as a new resort. Our increased revenue has more than covered the cost of their services. Their excellent and creative web design, along with professional marketing techniques, has definitely given us a very positive presence when guests are searching the web for their next vacation. The RezStream staff has been professional; and has definitely extended 110% of an effort to meet our needs and stay within our budget.

- Solitude Management Co., Inc. dba Solitude Cabins, Estes Park, CO

Rezstream was the best marketing decision that Marys Lake Lodge and Resort has made! Our revenue immediately tripled through online booking, saving our Reservations Agents hours of time. Rezstream's valuable account representatives make internet marketing effortless, as the Lodge grew from 10 condos to 72 condos. We would, and have, recommended it to many.

- Marys Lake Lodge and Resort, Estes Park, CO

After completing a multi-million dollar renovation, our website was dated and out of touch with our new product. We began working with rezStream to develop a new website that was appropriate and representative of our newly remodeled luxury hotel. The website designers at rezStream took the time to listen to our wants and needs. They incorporated our requests with fresh and innovative ideas. After the initial development of our website, our account representative has continued to make new suggestions and implement new ideas to constantly improve our website. In addition, Katie has really taken the time to explain to us the operations behind our website. From the initial development through the daily maintenance of our website, working with rezStream has been a great experience.

- Hotel Columbia Telluride, Telluride, CO

I am very happy with RezStream’s products, services and technical support. RezStream built our Web site, provides our reservation software and online booking engine, and manages our Web site optimization, email blasts and other promotions. Our business continues to grow and our Web site ranking continues to improve under RezStream’s management. I recommend RezStream to anyone who is serious about building a comprehensive approach to marketing in today’s complex environment.

- Rocky Mountain Resorts, Estes Park, CO

Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program. Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have. We would recommend this program to any small business like ourselves, anytime!

- Geiger’s Trails End Resort, Deer River, MN

I have been busy training two new part time front desk. Training is 100% easier now that we have switched to the cloud!" - 

- Whale Cove Inn, Depoe Bay, OR

My wife and I run a small cabin business. Like many couples, we complement each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours.

We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line.

- Golden Anchor Cabins, Dryfork, WV

Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before.

I was in New York City over the weekend and able to handle EVERYTHING on my IPAD. All is working smoothly now and I would say I'm saving a lot of time having access from anywhere and also utilizing the email features. Thanks so much. It was worth the wait.

- Taylor House B&B, Boston, MA

The RezStream staff went above and beyond helping me in both understanding how the new software works and addressed any concerns I came across. I'm extremely happy with the support team. They've been fast, attentive and friendly. Really all I could have asked for.

- Golden Anchor Cabins, Dryfork, WV

I love the new RezStream Cloud PMS. It is more user-friendly and intuitive than the original RezStream Professional. My staff could almost learn how to use it in one shift having never used it before and by the next work shift be proficient enough to make reservations without any help at all.

- Home Hotel, Lava Hot Springs, ID

It’s been so nice to be able to operate from anywhere, rather than just at the office. I have been able to take the Inn to the next level with that flexibility. My favorite feature is the dashboard. I really love this snapshot of what is going on throughout the day. It’s a great feature for my to-do list and notes to employees.

- Bear Creek Inn, Merced, CA

There is an ease about it that made our transition from one program to yours, flawless. Your IT support is quick and efficient. The updates show that you are constantly thinking of new ways to help us improve. That means a great deal to us! It's nice to call for help and speak to a live person. We are very happy with our choice to join your team.

- Geiger's Trails End Resort, Deer River, MN

Tell Us Your Experience