Customer Success Team

Customer Success Team

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Our customer success team is devoted to making sure your reservation system is working correctly and immediately addressing any glitches. You’ll speak with a real, live person who cares about any problem you have when using the software and finding a fast solution. Our friendly team has consistently gone above and beyond when it comes to solving our clients’ issues and maintains a 98% customer satisfaction rating. One call to our customer success team and you’ll see why, but in the meantime take a look at what other innkeepers have to say about calling our support staff.

I tell everyone I know how much I like RezStream and its support people! No swag necessary. We think you guys are great - haven't found a lemon in your bunch. We honestly do talk to other hoteliers and resort people about how much we like your program, and about checking what their security really is compared to what they think it is! We learned we didn't know how vulnerable we were. We genuinely think you are one of the best programs out there and hopefully getting better with input such as ours - and others.

Kasi Stein - Riverside Inn, Cold Spring, MN

I wanted to thank you for the level of service provided to us these past two days in making our conversion from RezOvation happen so quickly.  With the fear of losing historical data, your company provided us with a measure of much-needed peace of mind in making the conversion.  Both of us have worked in software companies and understand how challenging it can be to make last minute changes to a workflow and schedule, thus we appreciate your efforts all the more. Please thank your teams for all the work done on our behalf to convert our historical data.  We look forward to a great relationship with RezStream in the years ahead. 

Mr. Jamie Cherry/Mr. Jim Gunther - The Inn On First, Napa, CA

Mahalo, you guys have lived up to your promise! Support from Tech team was everything promised and the setup team also was great considering that we did this real quick. We are pleased with our change to Rezstream, as we had received feedback from other Maui users and they spoke well of you guys. I met Shon on the phone and talked a few times and I told him I was not happy with the PMS system from Homeaway and that we did not receive support. He assured me that it would not happen with RezStream. More importantly, my team was really happy with all transaction and support. "They were quick and helpful," Promise kept!! We look forward to a long and productive relationship. Mahalo nui loa!!

Tano - Taitano, Napili Surf Beach Resort

I would like to thank personally Tom and Lyles to make this happen. Overall from Booking Engine to Website Design and to the customer service is superb. Quick response to any questions and I highly recommended Rezstream to all hoteliers out there! One more thing, they listen to their client's ideas and make it happen.

Rose - The Kern Lodge, Kernville, CA

That’s what I like about Rezstream – I keep learning to be better even though I’ve been at this for 18 years.

Tim Walker - North Shire Lodge, Manchester, VT

Working with RezStream was the easiest part of this entire process of establishing an on line booking capability and credit card transactions. 

Diane Beveridge - Antrim Streamside, Livingston Manor, NY

Thank you again for providing a wonderful product for our property and always making my staff and I feel important. We sincerely appreciate that!

Jamie Lum Lung Ka`eo - Hale Napili, Lahaina, HI

Over the years I have dealt with your support team several times and always found them super skilled, friendly and very prompt.  Lately it’s been Wendy, Kyle and James, all great to work with but it seems James always goes the extra mile to help. Having a problem is not my favorite thing but your team makes it bearable. 

Jim - Captain Stannard House

Thank you for your help and I would not hesitate in a minute to recommend RezStream to other Inns.

Mary Bargiel - Strong House Inn, Vergennes, VT

Rezstream customer service is outstanding. In 6 years I have never had anything but A+ service. William is a permanent member of the Hall of Fame and Wendy is the latest addition.

Steve Puricelli - The Lake Motel, Lake George, NY

As a long term RezOvation customer who switched over to RezStream, we look forward to this next step with RezStream Cloudand their internet marketing services.

Chris - The Lodge at Jackson Village, Jackson, NH

I am very happy with RezStream’s products, services and technical support. RezStream built our Web site, provides our reservation software and online booking engine, and manages our Web site optimization, email blasts and other promotions. Our business continues to grow and our Web site ranking continues to improve under RezStream’s management. I recommend RezStream to anyone who is serious about building a comprehensive approach to marketing in today’s complex environment.

Bill Goldman - Rocky Mountain Resorts, Estes Park, CO

Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program. Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have. We would recommend this program to any small business like ourselves, anytime!

Erin Charlton - Geiger’s Trails End Resort, Deer River, MN

The RezStream staff went above and beyond helping me in both understanding how the new software works and addressed any concerns I came across. I'm extremely happy with the support team. They've been fast, attentive and friendly. Really all I could have asked for.

Daniel Marsh - Golden Anchor Cabins, Dryfork, WV

There is an ease about it that made our transition from one program to yours, flawless. Your IT support is quick and efficient. The updates show that you are constantly thinking of new ways to help us improve. That means a great deal to us! It's nice to call for help and speak to a live person. We are very happy with our choice to join your team.

Erin Charlton - Geiger's Trails End Resort, Deer River, MN

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