Customer Success Team

Customer Success Team

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Our customer success team is devoted to making sure your reservation system is working correctly and immediately addressing any glitches. You’ll speak with a real, live person who cares about any problem you have when using the software and finding a fast solution. Our friendly team has consistently gone above and beyond when it comes to solving our clients’ issues and maintains a 98% customer satisfaction rating. One call to our customer success team and you’ll see why, but in the meantime take a look at what other innkeepers have to say about calling our support staff.

Thank you again for providing a wonderful product for our property and always making my staff and I feel important.

We sincerely appreciate that!

Jamie Lum Lung Ka`eo - Hale Napili, Lahaina, HI

Over the years I have dealt with your support team several times and always found them super skilled, friendly and very prompt.  Lately it’s been Wendy, Kyle and James, all great to work with but it seems James always goes the extra mile to help. Having a problem is not my favorite thing but your team makes it bearable. 

Jim - Captain Stannard House

Thank you for your help and I would not hesitate in a minute to recommend RezStream to other Inns.

Mary Bargiel - Strong House Inn, Vergennes, VT

Rezstream customer service is outstanding. In 6 years I have never had anything but A+ service. William is a permanent member of the Hall of Fame and Wendy is the latest addition.

Steve Puricelli - The Lake Motel, Lake George, NY

As a long term RezOvation customer who switched over to RezStream, we have enjoyed the updates and changes RezStream has made. We look forward to this next step with RezStream Cloud, as well as with the help from the marketing team. We look forward to an even better partnership than we have had in the past and to making the final switch. Most of all, we love having a dedicated person we can reach out to for help when we need it!

Chris - The Lodge at Jackson Village, Jackson, NH

The Queen Victoria has been a very happy RezStream customer since the founding of the company. We have been consistently pleased with their products and service throughout our relationship with the company. RezStream is a wonderful one-stop-shop for any lodging company with their top notch desktop software, website design and hosting and Internet marketing. We have been consistently pleased with the professional and caring service we have received, particularly with website hosting and Internet marketing. RezStream is a big part of the outstanding success that The Queen Victoria has enjoyed since we began using their products and services.

Doug McMain - The Queen Victoria Bed and Breakfast, Cape May, NJ

I am very happy with RezStream’s products, services and technical support. RezStream built our Web site, provides our reservation software and online booking engine, and manages our Web site optimization, email blasts and other promotions. Our business continues to grow and our Web site ranking continues to improve under RezStream’s management. I recommend RezStream to anyone who is serious about building a comprehensive approach to marketing in today’s complex environment.

Bill Goldman - Rocky Mountain Resorts, Estes Park, CO

Transition from our old software to RezStreams cloud based program was effortless. They took most the work out of our hands. Our stress levels are reduced because of the ease in using the program. Customer service is a live person. They are friendly, courteous, and dedicated in helping solve any issues you may have. We would recommend this program to any small business like ourselves, anytime!

Erin Charlton - Geiger’s Trails End Resort, Deer River, MN

The RezStream staff went above and beyond helping me in both understanding how the new software works and addressed any concerns I came across. I'm extremely happy with the support team. They've been fast, attentive and friendly. Really all I could have asked for.

Daniel Marsh - Golden Anchor Cabins, Dryfork, WV

There is an ease about it that made our transition from one program to yours, flawless. Your IT support is quick and efficient. The updates show that you are constantly thinking of new ways to help us improve. That means a great deal to us! It's nice to call for help and speak to a live person. We are very happy with our choice to join your team.

Erin Charlton - Geiger's Trails End Resort, Deer River, MN

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