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Trustindex verifies that the original source of the review is Capterra.
Constantly Improving and Easy to Work With Overall: RezStream has been a great system to work with. It supports our operations well, and the ongoing improvements show that the company is invested in making the product better for its users. Pros: I love that rezStream is constantly upgrading and improving the system to better meet my needs. The platform continues to evolve, making day-to-day operations more efficient and user-friendly. Cons: At times, with frequent updates, there can be a short adjustment period while learning new features.Customer support is 5 stars Overall: We don’t use all channels but I had a very easy onboarding experience. The system is very easy to use. Pros: Customer support was amazing! Their responses are always fast and explain everything clearly and in detail. If chat isn’t available, all emails were answered within minutes. Very kind and knowledgeable support team. Cons: Customers with multiple email addresses often have multiple profiles which gets confusing with our repeat guests.RezStream is easy to learn and is user friendly Overall: I have enjoyed my experience with rezStream and appreciate all the upgrades being made. Each season finds new improvemnets with the RezStream Team working hard! Pros: Ease of use and support staff. Whenever we have a question or concern, staff at RezStream is easy to reach and most often figure out our issue while we are on the phone with the tech. I appreciate that support staff is available so readily. Cons: I have trouble at times, figuring out loading rates and seasons. It can be a bit difficult for me. I will say that support staff is always available to troubleshoot and answer my questions. I find most of RezStream easy to navigate.Operations Must Have Overall: The software really meets our needs and the support is great. We even have them hosting our website now and could not be more pleased. Pros: Their reservation software has been a tremendous improvement to our daily operational processes. The ease of creating bookings, running reports and sending communications is wonderful. The ability for guests to book their own reservations online has been a big win too. Cons: We would love an integration with Quickbooks. The expanded reporting is good and we appreciate that they continue to make improvements and welcome user requests.Excellent Customer Support Overall: Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel. Pros: Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question. Cons: Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back.Excellent choice Overall: My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great. Pros: Just enough structure and reporting capabilities; great price for service provided; ease of use for any user. Cons: There is nothing not to like absolutely a flawless product. Love the payment processing integration .Excellent platform would recommend to anyone Overall: I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great! Pros: I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals. Cons: I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate.Good Team and they make it easy for me. Overall: Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful. Pros: They have always been very helpful for many years. Good response and will to be helpful, on each occasion . Cons: Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied .Great, very easy to navigate! Overall: Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency. Pros: Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance Cons: Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly.Switching from Cloudbeds to rezStream Overall: People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros: Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons: Minor issue - would be good to get itinerary of onboarding process/training ahead of timeTrustindex verifies that the original source of the review is Google.
You can't get a better hospitality service provider than Rezstream. From Websites and service, to the best Booking Engine in the business, Rezstream solves all your hotel and hospitality business issues at a price conscious, service oriented, technology backed provider with a friendly professional talented staff in one location. Check them out. My provider for over 14 years at Seashell Suites Resort.GREAT Service ALWAYS Overall: GREAT! We are grateful for all the time [sensitive content hidden] spent with us explaining the product without being pushy. Making us feel comfortable Pros: We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business. Cons: We do not have a con. All of our experiences have been good.Awesome customer service Pros: $2 Cons: Absolutely nothing!!! They go above and beyond for there customers!!Trustindex verifies that the original source of the review is Capterra.
The software does what it needs to do Overall: I find it easy to use and the support is awesome Pros: It works very well and the support staff our great Cons: The fact that you can not reinstate a canceled reservationExcellent software Pros: All features and the cooperation with the people at rezstream Cons: Noting that we are not happy with! All perfectSatisfied with RezStream Overall: We really enjoy the personalized customer support and fast response times from real human beings. Pros: Ease of use, intuitive design, and excellent customer support. Cons: Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for.Functionality is perfect Overall: I was explained it ones and took from there, it shows how easy it is to navigate when just shown ones. Pros: Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through. Cons: When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye.Good system Overall: Has worked well for our needs. We don’t need the online booking or credit card system. Pros: It works well for our resort reservation needs Cons: Hard to get it to sync for mailing address printing. But that could just be user error tooMy experience with the entire RezStream team has been nothing short of phenomenal. The guidance the team provides in helping us to navigate the ever changing trends in the hospitality industry along with the endless ideas on how to grow sales has been second to none. Should we have any questions, they always answer promptly and provide support. Our hotel has seen excellent year over year growth, and the RezStream team is a big reason why. So grateful to have them as a trusted business partner.GREAT company to use! Awesome at marketing and reservation system. Amazing customer service.Efficient and Effective! Pros: That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency. Cons: I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.Easy System with GREAT customer service. Overall: Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros: The platform is easy to manage and use. The customer service is outstanding! Cons: Just hard to change reservations once made. You have to find just the right screen.Small Lodge Happy with rezStream Overall: We are pleased with rezStream and have no plans on switching. Pros: We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful. Cons: No big cons, but then again, I do not have anything to compare rezStream to.Rezstream for a small Bed & Breakfast Pros: Great support staff that walked me through the initial onboarding, and have been very helpful since when I have encountered any issues or concerns. Cons: So far nothing major has come up. A minor nitpick is the number of emails from a simple inquiry due to their call ticket system, but better that they have a call tracking system.Rez Stream Review Overall: Great, the ease of using Rez Stream is super helpful for the job I do! Pros: Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork. Cons: Some things on it I have to dabble through every once and awhile.!Excellent Software Overall: Use daily with seasonal business. Online availability allows pre-season reservations and calendar tracking. Pros: Ease of use and accurate detail. Tracking of online reservations during off season Cons: Somewhat combersome calandar between years of future reservations.Very Pleased Overall: Great experience. Your company really is reputable. Pros: User Friendly, I have been able to pick up on the website easily. Cons: No complaints, It has done what I have been needing.Rezstream is the perfect solution for our 17 unit condominium complex. It is the most reasonably priced option out there. We pay a reasonable monthly based on the # of units (not a percentage of sales); the product performs well and integrates with many channels and what we most appreciate is their customer service. They are very responsive, US based and weʻve been dealing with the same people for many years; they are always updating and they work with me to taylor the system to our needs. Great product and great staff!I've been a customer of RezStream's since I opened my business in 2018, and they are a perfect fit for my needs. Most importantly, their help desk is very responsive whenever I have a question. They are also very receptive to input from us when we have suggestions on features that would be useful, and we've seen new features implemented in response. Overall, they are a great client focused business and provide an excellent product.Best reservation software I have ever used! Overall: I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly! Pros: I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding! Cons: Can't think of anything that I don't like about it!I have been working with RezStream now for over a year and couldn't be happier. They were recommended by a fellow resort owner and have been extremally easy to work with. Their team is very prompt with responses from all departments and always is able to fix problems and make suggestions to make the system work better for our needs. PatrickFor the price, I find RezStream a great deal and their US based customer service is top notch. We've worked with the same people for years.Rezstream makes booking reservation easy Pros: The occupancy map makes it easy to reserve rooms in a timely manner. Cons: I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.Resort owner Overall: Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners! Pros: How simplistic the program is and customer service Cons: The only thing I would say is, I would like to be able to have the option of texting my guests without an additional cost right on the people tab. and to be able to send mass of text or email (letter) and to add a document from my person files to all currently active guests!Excellent Property Management System and Company Overall: The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service. Pros: We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did. Cons: When you try to print out a report the font size comes out miniscule.Long-Term Customer Applauds Rez Team Overall: Have been a customer since (prior to 2005) and have looked at other options, but the customer team is always willing to help and look for ways to improve. We just need to make sure the products and back-end navigation keeps ahead of or with competitor products. Pros: The Rezstream cloud-based system and can use anywhere, anytime, which makes things much easier when not onsite at the property. Cons: Some functions such as POS buttons/options not available. We have a gift shop, dining room and it all needs to integrate into one system.The Ease of Rezstream Overall: I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it Pros: Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs. Cons: The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code systemGreat software program Overall: In our early winter season, we get more than 100 calls a day for bookings and having the system online will reduce the number of missed calls and lost customers due to their ability to book online as well. Pros: Ease of use, great customer service, and I love the on going webinars. Cons: I had the old platform before it switched to the cloud and the report that was most helpful to my employees is no longer available.Cannot run my business without RezStream Overall: beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point. Pros: The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform. Cons: I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.Rezstream fits us perfectly Pros: Our values align. They are responsive to our needs. Cons: Doesn’t integrate with every other platform we use. Specifically Tripleseat.Great Product! Great Team! Easy to understand! Overall: We are using RezStream for our online bookings as well as a channel manager for other online booking systems. They were recommended to us by a few other resort owners and we are glad we listed. Pros: The customer service is amazing. They are always available and happy to help. Cons: We like everything about rezStream and look forward to continue working with them.Excellent Booking Engine & Property Management System!! Overall: Love working with the rezStream team! Pros: Easy to use, intuitive system. Easy to learn for beginners. Cons: Nothing. We use it at both our properties (one with 16 rooms & one with 19 rooms) and are very pleased with it.Rezstream is unmatched Pros: The system is very easy to use. The customer support is unmatched. They don't try to sell you on things that they don't offer. They are constantly trying to update and be better. Cons: I don't think there is anything I don't like about Rezstream. I will be very happy once it is officially an all in one platform.Very happy and satisfied client! Pros: I am not very computer-savvy, so I dread the initial processes involved in setting up a new program. rezStream was so much easier than expected. When I had/have questions, they have always been prompt and professional with their response(s). They have been stable and consistent, and they continue to help teach and resolve when I need it. I have not had technical issues; rezStream is always there when I need to use it...VERY important! And it's easy to navigate for me in the background and for our Guests that reserve. Cons: If there is anything that needs improving, it is probably a user-issue, not a rezStream-issue.RezStream takes good care of our small business Overall: RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers. Pros: Ours is a mom and pop shop. Whenever we have a question or need, we email support and get almost immediate response. (They're in Colorado, nice over the phone.) Cons: Wanting to analyze past time periods, we have not found their "Reports" to work well. But our business is unique in some ways.Easy is Better Overall: It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic. Pros: The ease of contacts, the ability to merge, the system picks up when they happen. Cons: Little things that can transpose, such a hold on a room, to convert to an actual booking without releasing the hold and starting all over with a booking. You take the chance of it getting booked under your nose if you are not careful.Best Fit for our Motel Overall: We have been writing reservations down in a binder. This is a labor intensive process which involves speaking with potential guests on the phone and interacting online through emails. Many times these interactions don't result in a booking because they are just checking availability. Having rezStream manage online reservations frees up time for us to work on other areas of our business. Pros: We interviewed several different online reservation companies before going with rezStream. We felt they were the best fit for us because we liked the software the best. Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services. Cons: I really like the software! I can't think of anything I would change.Quality Product for Reservation System Overall: The support staff is amazingly helpful. (Marketing, Programming) Pros: Customer find the software easy for booking. User friendly for Guest Services Cons: Would like to see housekeeping/maintenance program integration. Would be nice to be intergrated to QB.Reports more user Friendly.Best one out there for our small historic hotel. Overall: The BEST! Pros: Reservations made clear and easy to use. Great tech support. Cons: Hard to make confirmation letters like I want them.Ease of system and amazing customer service Overall: So easy to use and makes running our business efficient. Pros: The ease of making sure items are correct and the quickness with which customer service takes care of your problem. Cons: We love this product. We haven't come across a con yet.Best PMS System for small to medium hotels Overall: Excellent experience, I have reviewed many PMS over the past 20 years and Rezstream is by far the best for our needs Pros: I love the ease if use, custom field options, and excellent customer service. Cons: The booking engine could be prettier to the eyeOverview of early Experience with RezStream Overall: I’m basically new to RezStream Less than six weeks), but I’ve used other reservations systems with larger hotels before Pros: It’s basically fairly user friendly with easy online access and with the ability to access virtually Cons: The inability to charge credit cards automatically at the time reservations are made, and avoid having that being done manually by our staff.Easy to use Overall: Excellent Pros: Is really intuitive and easy to use and also has a really friendly graphic interface Cons: Taxes and accountant due to in Costa Rica we have and 10% extra just for meals and beveragesRezstream - move from Desktop version to Cloud version Overall: Overall, very happy with the product and the service. Follow up from tech staff is quick and efficient. Pros: Rezstream Cloud is fast and easy to navigate. The functions are straight forward and comprehensive. There are many new options the old desktop version did not have. As reluctant as I was, after having used the Rezstream desktop version for 13 years, I am finding I really like the cloud version. I also like that I can access the software from all of my devices, quickly and efficiently making reservations and completing tasks from anywhere. Cons: The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map. This is a printout our entire staff uses every day. The old print was clear and easy to read. The new is not. If I could change one thing, it would be that.Easiest, best software to work with! Overall: So happy I went with rezStream!!!! Never switching to another! Pros: Very easy to use and when I don't understand how something works the response from a represenative is amazing!! Cons: Everything is very well laid out for easy use!RezStream is a time and Monet saving tool that will give good records Overall: Good Pros: User friendly. Great service. Integration to accounting. Cons: Need to be an easy link to text messaging;Love RezStream Overall: Very happy Pros: Easy to use, and we have never double booked guests. Cons: Some things are complicated to figure out.Perfect for our cabin resort! Overall: Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch. Pros: Ease of use for ourselves making reservations and now for guests making their own online reservations! There is enough information without taking too much time. It is presented in a way that is straightforward enough for our guests. We have used RezStream Cloud for 5 years, but RezStream software has been used by this business for 10+ years! Cons: The few cons that there are to the software end up being resolved at some point by the developers....they respond to feedback of what is needed by us.We love RezStream! Pros: Ease of use & organization. Customer support is exceptional! Cons: Looking forward to the integration with Quickbooks.Rezstream is the best reservation system I have ever used Overall: It allows us to quickly respond to booking requests. We rely on this product to manage the activities of our inn on a daily, and even minute to minute, basis. New employees find it easy to learn. Pros: Rezstream was so easy to integrate with our booking and billing procedures. The set up was made with little fuss or bother because of the support from Rezstream in the process. Cons: There is just nothing about the software that I don't like
