Property Success Plan

Property Success Plan

A team that will be with you every step of the way!

Software updates and new feature rollouts are great benefits of using an online reservation system but we also know technology can’t be the only component of a successful business. 

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Success isn’t a one-time transaction. 

Relationships are the driving force of achieving success in the long run and your customized property success plan and appointed Customer Success Manager will keep you on track with your goals by identifying additional revenue drivers or ways to maximize features to reduce operational costs. 

Phase 1: Vision

Your Customer Success Manager (CSM) will work with you and your Customer Success Consultant (CSC) to identify your property’s challenges and understand your goals for the coming years.

They’ll learn the ins-and-outs of your property, what business segments impact your bottom line, what your ideal traveler and order value looks like, your property operations and associated costs, and your expectations of your new software. Your CSM will craft a vision for your business and benchmarks to measure success along the way. 

Phase 2: Strategy

After you’ve agreed on the vision for your property, your CSM will outline a strategy with a detailed plan of action and tactics to ensure you reach your business goals. Your strategy will be a living document and change as your business elolves to incorporate newly identified goals. 

Phase 3: Execute

Your CSM will then help you execute that strategy and ensure you receive the proper training and instruction to use these tactics. You won’t be alone in this execution as it’s a team effort. Your CSM will be checking in and sharing any resources that can assist you in growing your revenue and bottom line. 

Phase 4: Evaluation

We’re not going to just give you a map to success and wish you luck, we’re going to be there with you at every step and evaluate the effectiveness of the strategy along the way. Your success is our success!

Phase 5: Improvements

Once we know what strategies and tactics resonate with your business and guests, we’ll refine our approach and enhance the strategy with proven tactics and identify additional opportunities. 

Property Success Stories

Every software company promises to be the best and produce results for your property but we prefer to let our clients show you how we’ve kept that promise. See the challenges other properties just like yours have faced and why they continue to trust us with their results. Read our case studies to get an idea of the benefits you can expect with our B&B booking software. 

Their Challenges

  • VIEW SUCCESS STORY Whale Cove Inn

    Whale Cove Inn

    Services: Software, Design, Marketing

    Challenges
    Increase Revenue
    Drive Traffic

    Solutions
    RezStream Cloud
    Digital Marketing
    TCMS Website

  • VIEW SUCCESS STORY Hanalei Colony Resort

    Hanalei Colony Resort

    Services: Marketing

    Challenges
    Increase Revenue

    Solutions
    Digital Marketing
    Custom Website

  • VIEW SUCCESS STORY The Metro Hotel

    The Metro Hotel

    Services: Marketing

    Challenges
    Convert Visitors

    Solutions
    Digital Marketing

  • VIEW SUCCESS STORY Pacific Palms Resort

    Pacific Palms Resort

    Services: Design + Marketing

    Challenges
    Increase Revenue
    Convert Visitors

    Solutions
    Digital Marketing
    Custom Website

  • VIEW SUCCESS STORY Hotel Columbia

    Hotel Columbia

    Services: Marketing

    Challenges
    Drive Traffic

    Solutions
    Digital Marketing