Background

To communicate with their guests before implementing Akia, Napili Surf Beach Resort imported data from their rezStream Cloud PMS manually. There was, however, a time-consuming and tedious aspect of hand-holding every guest at check-in and physically tracking every reservation, as well as the worry of in-person contact during the Covid pandemic between guests and hotel staff.
 
Integration of Akia’s guest experience services and rezStream’s reservation software, website, and internet marketing technology has significantly reduced the workload for the Napili front desk team. The automation has expedited check-ins and streamlined arrivals, which has been a game-changer for the team.
 
Read more from them with Napili – https://www.akia.com/integration/rezstream

About The Property

Napili Surf Beach Resort is a boutique oceanfront resort located on the #1 ranked Napili Beach on Maui. In addition to the picture-perfect Napili Beach with views to neighboring Moloka’i and Lana’i islands, the resort is close to dining, the Kapalua Coastal Trail and Golf Course, nature hikes, and numerous bays with snorkeling, paddleboarding, and surfing.

After a thorough review of various PMS options, including ThinkReservations and HotelKey, Justin and Trae found rezStream to be the best fit. The platform’s simplicity allowed staff to manage reservations and operations with ease.
 
rezStream’s “Open API” allowed for a seamless integration with their software, Comfortly, and other third-party tools like MyAllocator and Akia (guest text messaging). This integration ensured a smooth workflow and enhanced guest communication while rezStream’s support team provided exceptional assistance during the transition.

Business Needs

• Automated data input
• Expedited check-in process
• Streamlined arrival process
• Improved guest journey

Solutions

• Direct booking platform
• Reservation software
• Guest experience
• Contactless check-in
• Guest loyalty